The American allergy organisation FARE (Food Allergy Research & Education) have submitted 31 examples of American Airlines failing to allow passengers with allergies to pre-board to wipe their seats down.
FARE have said these complaints “represent only a fraction of the individuals with life-threatening food allergies who are being denied access as the result of American Airlines’ discriminatory policies and practices on a daily basis”.
The submission follows FARE’s formal complaint to the Department Of Transportation earlier this year when they called American Airline’s written policy ‘discriminatory and a violation of the Air Carrier Access Act’.
The Access Act says that people with disabilities (defined as a substantial impairment to a major life activity – such as breathing or eating) must be allowed extra time to preboard if they need it.
American Airlines has admitted that they do not let people with allergies preboard but “denies the implication that it is required by law to do so”.
Why preboard with allergies?
Preboarding is one thing you can do to reduce your risk while flying. It allows you to take the time to wipe down your seat, tray table and surrounding area to remove any traces of allergens.
Do you preboard?
We would love to hear what you think about this story. Do you preboard? Have you had any trouble with airlines denying your request? Join in the conversation on the forum.