Travel to Antigua with Nut Allergy
We just returned from a week long stay at the St. James Club and Villas in Antigua. The hotel was informed in advance about our allergy by our travel agent and they made contact with us to inform us about their allergy related polices. As it turned out, the food allergy policy, a blanket disclaimer that was emailed to us from the head office Elite Island Resorts, was very different from how the hotel actually handled food allergies. I almost cancelled our trip if not for my travel agent suggesting a conversation with the hotel direct. I had a very informative conversation with Shaneika, at the front desk, who confirmed the hotel takes food allergies very seriously and detailed what our experience would be at the hotel. She was right and we had a worry free vacation as it related to our dining experiences. The process at the hotel involved us filling out a form each morning at Guest Services indicating what our food allergy was, where we would dine that evening for dinner and what my son would eat based on the menu for that evening. He preselected what he would like to eat and his prepared plate would arrive directly from the kitchen. The rest of us selected our food via the buffet. At breakfast and lunch (buffet) upon request, the chef would walk us through the buffet indicating which foods were safe for him to eat. Chef Ignazio and Chef Glen were very helpful in this respect, making themselves visible and available at meal times. Lucky for us, they did not cook with a lot of nuts or nut oils during our stay, except in the desserts, which my son did not eat. The desserts were clearly labelled as to which items contained nuts and which did not but he was okay going a week without sweets :). I cannot speak for any other allergy but with respect to our nut allergy, St. James Club took much care in preparing foods that were safe for my son to eat and this made for a much more relaxing holiday.